Terms of service

Terms of Service

Last Updated: [3 July, 2026]

Welcome to Norro Essentials. These Terms of Service ("Terms") govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

1. About Norro Essentials

Norro Essentials is a design-led brand focused on creating thoughtfully crafted products that simplify everyday living. By using our website, you agree to use it responsibly and in accordance with these Terms.

2. Eligibility

By using our website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.

3. Products & Availability

We strive to display our products, specifications, and images as accurately as possible. However:

  • Product colours may vary slightly due to screen settings.
  • Natural materials such as wood may have variations in grain, texture, or colour. These are natural characteristics and not defects.
  • Product availability is subject to stock.

We reserve the right to discontinue or modify any product without prior notice.

4. Pricing

All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

We reserve the right to change product prices, promotional offers, or discounts without prior notice.

5. Orders

Once an order is placed, you will receive an order confirmation via email.

Norro Essentials reserves the right to refuse, cancel, or limit any order due to:

  • Product unavailability
  • Pricing or technical errors
  • Suspected fraudulent activity
  • Violation of these Terms

If your order is cancelled after payment, a full refund will be processed.

6. Shipping

We currently ship only within India.

Estimated delivery timelines are provided during checkout and may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.

While we aim to dispatch orders promptly, delivery dates cannot be guaranteed.

7. Returns & Replacements

Returns are accepted only if the product is delivered in a damaged condition.

To request a return or replacement:

  • Contact us within 48 hours of receiving your order.
  • Provide photographs or videos showing the damage and packaging.
  • Our team will review the request before approving a replacement or refund.

Returns are not accepted for:

  • Change of mind
  • Incorrect product selection
  • Natural variations in wood grain or finish
  • Damage caused after delivery

For complete details, please refer to our Return & Replacement Policy.

8. Warranty

If a product-specific warranty is offered, its details will be mentioned on the respective product page.

The warranty does not cover:

  • Misuse
  • Improper installation
  • Normal wear and tear
  • Accidental damage
  • Unauthorized modifications

9. Intellectual Property

All content on this website—including product designs, photographs, videos, graphics, text, logos, and branding—is the intellectual property of Norro Essentials and may not be copied, reproduced, distributed, or used without prior written permission.

10. User Conduct

You agree not to:

  • Use our website for unlawful activities.
  • Attempt to interfere with website functionality or security.
  • Submit false or misleading information.
  • Copy or misuse any content from our website.

11. Limitation of Liability

To the maximum extent permitted by law, Norro Essentials shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our maximum liability shall not exceed the value of the product purchased.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

We may update these Terms from time to time without prior notice. The latest version will always be available on this page.

Continued use of our website after any updates constitutes acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts located in [Panipat, Haryana].

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Norro Essentials
Email: create@norroessentials.com
Website: www.norroessentials.com