Refund policy

At Norro Essentials, we take great care in crafting and packaging our products to ensure they reach you in perfect condition. As our products are made with premium materials and careful craftsmanship, we follow a strict return and replacement policy.

Eligibility for Returns

Returns or replacements are accepted only in the event that a damaged product is delivered.

We do not accept returns for:

  • Change of mind

  • Color or finish preference

  • Minor natural variations in wood grain or texture

  • Wear and tear due to usage

Reporting a Damaged Product

If you receive a damaged product, please follow these steps:

  • Notify us within 48 hours of delivery

  • Share clear photos and/or videos of:

    • The damaged product

    • The outer packaging

    • The inner packaging

Requests raised after this period may not be eligible.

Inspection & Approval Process

  • All damage claims are subject to verification and internal evaluation

  • Once reviewed, we will confirm whether the product qualifies for a return or replacement

  • Our decision will be communicated via email

Replacement or Refund

  • If approved, we will arrange a replacement or refund at no additional cost

  • Refunds (if applicable) will be processed to the original payment method within 7–10 business days after approval

Shipping for Returns

  • Approved returns will be picked up by our logistics partner or guided for return shipping

  • Customers are requested to retain original packaging until the issue is resolved

Non-Returnable Items

  • Products damaged due to improper use or installation

  • Products altered, assembled incorrectly, or modified after delivery

Contact Us

For all return and replacement requests, please contact:

Email: [your support email]
Company Name: Norro Essentials
Country: India

Note:

Each Norro Essentials product is made using natural materials. Minor variations in grain, shade, or texture are part of the product’s character and not considered defects.